Multiple drivers have approached the media with something concerning in common: they’ve all bought used cars from a dealership in New Jersey and never received the title. When asked, the dealership managers don’t directly answer questions, leaving drivers in the dark without answers (or a title).

To add insult to injury, others reported the dealership refuses to refund down payments if the vehicle is repossessed or returned.

Erika Hester drove to Auto Emporium from Philadelphia to buy a 2016 BMW SUV for $8,000. When she couldn’t register it, she contacted the dealership, who kept giving her the runaround. The BMW has been sitting in her driveway for three months.

Without a car, she’s had to rely on Uber to get to work or run errands, costing her a pretty penny on top of insurance and payments for a car she can’t drive. Auto Emporium won’t give her a refund or a title.

“I work at night, so I had to take Uber every night to get to work. So going grocery shopping, going, you know, making air and stuff like that, I was using Uber to get around. And Uber adds up,” she told ABC News. “I need that money to put a down payment on another vehicle. And it’s, it’s just, I don’t think it’s fair what they’re doing.”

Erika isn’t the only one missing a title

Hugh Webb traveled to the dealership from Brooklyn to buy a BMW X2 with his girlfriend. Like Hester, the dealership failed to produce a title. So, in the driveway, the BMW sat.

“We were looking for our $2,000 down payment back,” he said. Frustratingly, his BMW was towed by the NYPD for having unregistered plates. He can’t retrieve the car without a title, so the car is sitting collecting storage fees.

“So he told us to pay for it and get it towed back to Jersey City,” Webb continued. “We were like, ‘No that’s going to cost us money. We don’t have that money.'”

Webb threatened to sue, but the dealership didn’t seem to care.

“They were so nonchalant, like whatever, take us to court. You probably ain’t going to see your money for a year or two,” he said. “So I was like, ‘Wow it’s like they’ve been through this before you know?'”

The dealership failed to show up in court

Webb followed up on his threat and took Sourabh Gupta, the owner, to court. He was given a $5,000 judgment when Gupta failed to appear in court.

Hester is eager to see Gupta in a courtroom, as she filed a lawsuit against the dealership, too.

“I just didn’t think it was fair. And I think that if they’ve done that to me, that they’ve done it to other people, and I think that Auto Emporium should be ashamed,” she said.