Picture this: You’re driving a 4WD across the Australian Outback. You have three kids and a dog with you, so breaking down isn’t an option. But that’s why you bought a 2023 Land Cruiser 300. Then you do break down. It gets worse: when you call Toyota asking for help the automaker tells you, “tough luck.”

The Clements Family (a couple with three kids and their dog) are documenting a “quarter lap” of Australia on their TikTok. They are driving a 2023 Toyota Land Cruiser 300 truck and towing a camper trailer. The rig was loaded down with a small boat and the family’s bicycles as well. But with just 16k miles on the clock, it performed admirably as the family spent 95 days following the coastline.

Then disaster struck. The Toyota began suffering engine trouble. So the family loaded up the kids and drove into the small town of Carnarvon. They found a good campsite, unhooked the trailer, and unloaded all the camping gear from the truck–including the fridge they have running in the back. Dad took it into the Toyota dealership and asked them to take a look. The experts said they’d need the truck for a month.

The only problem was that the Clements are from Queensland which is 3,000 miles away. So after a family meeting, they decided to have both the truck and their camper towed to Perth which is 556 miles down the coast. They were gambling that they could check into a nice campsite for a month, and that Toyota would fix the truck so they could continue their journey.

But 120 days after leaving Queensland, the family’s Toyota came back from the dealership. It was still broken, and Toyota was rejecting their warranty claim. The family made a video documenting the decision.

“Toyota Rockingham informed us today that Toyota have rejected the warranty on our 2023 300 Series LandCruiser. The engine failed at 27,000km (16,777 miles). We are traveling Australia and are currently stranded 4300km (2,672 miles) from our home. We have always had our car serviced at Toyota; our last service was 3500km (2,175 miles) ago.”

Toyota Australia released a statement: : “Toyota does not intend to comment on the specific circumstances of this customer except to confirm that we have investigated the matter and have provided them with a response.”

The automaker continued, “Warranty advantage does not apply to defects, damage or failures caused by the fitment of non-Toyota-approved parts, accessories or add-on parts, failures in non-genuine parts and accessories, or damage or failures caused by improper adjustment, repair, tampering or modifications by a non-Toyota provider.”

It is true that the family made heavy modifications to their Land Cruiser 300 SUV to turn it into an overlanding truck. They appear to have cut into the body to build a “ute” cargo bed, installed a brush guard, and even installed an engine snorkel. But that snorkel is the only visible modification that might possibly affect how the engine runs.

What went wrong with the engine? The Clements didn’t offer many specific mechanical clues. But when they rolled the SUV off the flatbed tow truck in Perth, they found it had covered the truck’s bed in what appears to be a slick of engine oil.

Toyota introduced its 300 series Land Cruiser in 2021. The new SUV ditched the old V8 in favor of either a 3.4-liter twin-turbo gasoline V6 or a 4.0-liter diesel V6. The 300 isn’t available in the U.S., though the same platform underpins many of our full-frame Toyotas. The automaker has recalled every 3.4-liter V6 it sold in the U.S. in a non-hybrid full-frame truck or SUV because of bearing failures.